ˌCitizen's ˈCharter, the
a statement by John Major's Conservative government of the standards of service which the public had a right to expect from British government departments and organizations. In July 1999 Tony Blair's Labour government replaced the Citizen's Charter with the Service First programme in order to improve public services. The Service First Programme no longer exists, but Charter Marks are still given to services that show high levels of CUSTOMER SERVICE or efficiency.

[TahlilGaran] Dictionary of Contemporary English ▲